What do you sell?

We sell all kinds of brand  new and refurbished tech gadgets, mobile phones, gaming consoles and laptop with the best quality on the market. you do not have to choose on the quality we do deliver the best refurbished quality at your doorstep.

What is refurbished device?

The term “refurbished” is often used interchangeably with “used.”

Technically, a device that has been unused before has been refurbished due to a certain minimal scratch or defect.

However, a device that is refurbished does not simply pass from hand to hand. Think of it as “used,” except with a bright, shiny glow.

Expert technicians test the battery, repair major dents and scratches on the device, and even take it apart to repair damaged parts and replace it with original and authentic parts from the manufacturer themselves.

A scratched device that has been buffed out to a shiny smooth finish? Buy it from Back Market. We know that refurbished devices are great, but we also provide the following guarantees: 1-year warranty. 30 days of free shipping.

What do I do if my item is damaged?

• Our team takes extraordinary care of each order to ensure your order reaches you in perfect condition. If by any chance you do receive a damaged item, please contact us on info@birghttech.ae
Please note that a damaged item will not be returned if we are not notified within 48hrs from delivery.

What happens if an item is out of stock?

• We will notify you at the time of check out if the item selected is not in stock.

• You may contact our Customer Service team who will give you an approximate time of when the item will be back in stock. You may contact us on  info@brighttech.ae or simply visit the contact us form on our website.

What does my status mean?

• Processing means your order has been confirmed and is now being prepared.

• Shipped means your order has now left the warehouse, you will receive a notification confirming dispatch.

• Delivered means your order has been delivered to the given shipping address.

• Cancelled means your order has been cancelled either by you or us.

How are the products packaged?

• Each of the individual products are securely packaged in bubble wrap and put into a bag or box. The box is sealed well ensuring a safe delivery to your doorstep.

How do I know my order has been confirmed?

• After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

How quickly can I return an item?

• Our returns procedure is simple and easy if:

* Product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt.

* Product is damaged on arrival

* Product received is different from what you’ve ordered

* Product must be as new, not used, in re-sellable condition, in its original package as it was delivered to you

* Package must include all items including accessories, manual, stickers, warranty card, etc.

• Please click here to learn more our return process, terms & conditions.

• Alternatively, you may contact us on on info@brighttech.ae or simply visit the contact us form on our website.

What if I receive an item with manufacturing defect?

• Our team work very hard to ensure our products are of the highest quality for you. You may contact us on  info@brighttech.ae or simply visit the contact us form on our website and we will be happy to help you solve the issue with your item.

What items are not eligible for return?

• Products we can’t process for return are listed below:

* Personalized items

* Items on sale

* Electronic items where the original seal is broken

* Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)

* Damaged items due to misuse, even if they are still under warranty period

* Items that have been assembled, used, altered or installed, unless defective

* Items that were sealed and require their hygienic levels to be intact from the manufacturer

* Further exceptions are mentioned along with the product description.

Do you ship regionally and internationally?

· Brightech currently offers delivery in the UAE only

How much do you charge for delivery / shipping?

• Delivery within the UAE is free of charge for order above AED 100

• Cash on Delivery orders we charge 10 dirham to be collected by our delivery representative.
• We aim to deliver your items within 1 working days if items are available in stock. Else it will be as mentioned on the product while shopping.

How do I track my order?

• You can track your order from your account page, once your order is shipped, you’ll receive a notification that you order is dispatched. You can also contact our Customer Service Team on info@brighttech.ae or simply visit the contact us form on our website.

When will I receive my order?

• We aim to deliver all items within same day to up to 1 working day in the UAE

How can I pay?

• We offer an easy-to-navigate and secure site that provides easy and secure payment solutions to cater for all your needs.

Credit Cards: we use the most secure payment gateway to offer you a fast, safe and secure way of paying using either your Mastercard, Visa or AMEX.

Cash on Delivery: only in the UAE, you may also pay our driver / courier person upon delivery and accepting the goods. He will hand you a payment receipt along with your invoice.

COD payments are accepted for orders with total invoice value equal to AED 1000

Are there any other hidden charges / taxes?

• You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra unless shipment is outside the UAE.


How can I change my email, home address or password?

• Log into your thriftech.ae account. When clicking on My Details or Shipping addresses you will be given the option to update your account details and then press Save.

How do I opt out of marketing emails?

• You may contact the Customer Service Team on info@brighttech.ae or simply visit the contact us form on our website. They will do the needful to remove you from the mailing list.